{"id":7348,"date":"2024-09-20T10:49:58","date_gmt":"2024-09-20T02:49:58","guid":{"rendered":"https:\/\/help.fliphtml5.com\/?post_type=docs&p=7348"},"modified":"2024-11-22T09:44:14","modified_gmt":"2024-11-22T01:44:14","password":"","slug":"generating-a-har-file-for-troubleshooting","status":"publish","type":"docs","link":"https:\/\/cms.flippagemaker.com\/cs\/docs\/generating-a-har-file-for-troubleshooting\/","title":{"rendered":"Generov\u00e1n\u00ed souboru HAR pro odstra\u0148ov\u00e1n\u00ed probl\u00e9m\u016f"},"content":{"rendered":"

Z\u00e1kaznick\u00e1 podpora FlipHTML5<\/a> m\u016f\u017ee ob\u010das pot\u0159ebovat dal\u0161\u00ed informace o s\u00ed\u0165ov\u00fdch po\u017eadavc\u00edch, kter\u00e9 jsou generov\u00e1ny ve va\u0161em prohl\u00ed\u017ee\u010di. \u010clen t\u00fdmu v\u00e1s m\u016f\u017ee po\u017e\u00e1dat, abyste zaznamenali soubor HAR nebo protokol s\u00ed\u0165ov\u00fdch po\u017eadavk\u016f, kdy\u017e k tomuto probl\u00e9mu dojde. Krom\u011b souboru HAR je u\u017eite\u010dn\u00e9 zahrnout v\u0161echny protokoly konzoly prohl\u00ed\u017ee\u010de. Podobn\u011b m\u016f\u017eete tak\u00e9 sb\u00edrat Protokol syst\u00e9mu Windows<\/a> soubory nav\u00edc k soubor\u016fm HAR.<\/p>\n\n\n\n

\u258ePozn\u00e1mka<\/strong>: Soubor HAR obsahuje data, jako je obsah va\u0161ich soubor\u016f cookie a str\u00e1nky, kter\u00e9 jste si st\u00e1hli b\u011bhem nahr\u00e1v\u00e1n\u00ed. Ka\u017ed\u00fd, kdo m\u00e1 p\u0159\u00edstup k souboru HAR, m\u016f\u017ee zobrazit data odeslan\u00e1 b\u011bhem nahr\u00e1v\u00e1n\u00ed, kter\u00e1 mohou zahrnovat osobn\u00ed \u00fadaje nebo jin\u00e1 citliv\u00e1 data. Ujist\u011bte se, \u017ee jste odpov\u00eddaj\u00edc\u00edm zp\u016fsobem zabezpe\u010dili sv\u00e9 HAR soubory. Cloudflare vydala dezinfek\u010dn\u00ed prost\u0159edek HAR<\/a> kter\u00e9 lze pou\u017e\u00edt k odstran\u011bn\u00ed jak\u00fdchkoli citliv\u00fdch informac\u00ed.<\/p>\n\n\n\n

Tento \u010dl\u00e1nek obsahuje dv\u011b \u010d\u00e1sti:<\/p>\n\n\n\n

1. Pokyny pro generov\u00e1n\u00ed soubor\u016f HAR<\/h2>\n\n\n\n

P\u0159e\u010dt\u011bte si pokyny ke generov\u00e1n\u00ed souboru HAR a protokol\u016f konzoly v prohl\u00ed\u017ee\u010di, kter\u00fd pou\u017e\u00edv\u00e1te.<\/p>\n\n\n\n

1.1 Vygenerujte soubor HAR v prohl\u00ed\u017ee\u010di Chrome<\/h3>\n\n\n\n

1. Otev\u0159ete Chrome a p\u0159ejd\u011bte na str\u00e1nku, kde se probl\u00e9m vyskytuje.<\/p>\n\n\n\n

2. Vyhledejte tla\u010d\u00edtko \u22ee a vyberte Dal\u0161\u00ed n\u00e1stroje<\/strong> > V\u00fdvoj\u00e1\u0159sk\u00e9 n\u00e1stroje<\/strong>.<\/p>\n\n\n\n

3. Na panelu, kter\u00fd se zobraz\u00ed, vyberte S\u00ed\u0165<\/strong> tab. B\u011bhem reprodukov\u00e1n\u00ed probl\u00e9mu mus\u00edte nechat nab\u00eddku otev\u0159enou.<\/p>\n\n\n\n

Voliteln\u00e9: Pokud z\u00e1kaznick\u00e1 podpora FlipHTML5 po\u017eaduje soubor HAR s WebSockets, vyberte WS<\/strong> mo\u017enost na kart\u011b S\u00ed\u0165. Znovu na\u010dt\u011bte prohl\u00ed\u017ee\u010d, abyste mohli vid\u011bt provoz p\u0159es WebSocket.<\/p>\n\n\n\n

\"vyberte<\/figure>\n\n\n\n

4. Hledejte kulat\u00e9 tla\u010d\u00edtko z\u00e1znamu v lev\u00e9m horn\u00edm rohu z\u00e1lo\u017eky a ujist\u011bte se, \u017ee je \u010derven\u00e9. Pokud je \u0161ed\u00e1, jedn\u00edm kliknut\u00edm na tla\u010d\u00edtko spus\u0165te nahr\u00e1v\u00e1n\u00ed.<\/p>\n\n\n\n

5. Pokud tomu tak nen\u00ed, zkontrolujte Zachovat protokol<\/strong> krabice.<\/p>\n\n\n\n

6. Klepnut\u00edm na tla\u010d\u00edtko se \u0161ed\u00fdm p\u0159e\u0161krtnut\u00fdm krou\u017ekem vyma\u017eete v\u0161echny existuj\u00edc\u00ed protokoly ze z\u00e1lo\u017eky s\u00edt\u011b.<\/p>\n\n\n\n

7. Zopakujte probl\u00e9m, zat\u00edmco budou zaznamen\u00e1v\u00e1ny s\u00ed\u0165ov\u00e9 po\u017eadavky.<\/p>\n\n\n\n

8. Klikn\u011bte na tla\u010d\u00edtko stahov\u00e1n\u00ed, Exportujte HAR<\/strong>, pro sta\u017een\u00ed a ulo\u017een\u00ed souboru do po\u010d\u00edta\u010de: Ulo\u017eit jako HAR s obsahem<\/strong>.<\/p>\n\n\n\n

\"st\u00e1hn\u011bte-soubor-HAR\"<\/figure>\n\n\n\n

9. Nahrajte soubor HAR na sv\u016fj tiket pomoc\u00ed z\u00e1kaznick\u00e9 podpory FlipHTML5 pro dal\u0161\u00ed \u0161et\u0159en\u00ed.<\/p>\n\n\n\n


Viz Pokyny pro odes\u00edl\u00e1n\u00ed soubor\u016f HAR<\/a>. Pokyny jsou stejn\u00e9 pro po\u010d\u00edta\u010d MAC nebo po\u010d\u00edta\u010d se syst\u00e9mem Windows. N\u00ed\u017ee naleznete kr\u00e1tkou animaci s kroky k na\u010dten\u00ed souboru HAR v prohl\u00ed\u017ee\u010di Chrome.<\/p>\n\n\n\n

\"vygenerovat-soubor-HAR-v-Chrome\"<\/figure>\n\n\n\n

Informace o probl\u00e9mech s generov\u00e1n\u00edm tohoto souboru naleznete v tomto \u010dl\u00e1nku centra n\u00e1pov\u011bdy Google: Zachy\u0165te provoz webov\u00e9 relace<\/a>.<\/p>\n\n\n\n

Chcete-li na\u010d\u00edst protokoly konzole v prohl\u00ed\u017ee\u010di Chrome<\/p>\n\n\n\n

1. Otev\u0159ete Hlavn\u00ed menu<\/strong> pro Chrome.
2. P\u0159ejd\u011bte na Dal\u0161\u00ed n\u00e1stroje > N\u00e1stroje pro v\u00fdvoj\u00e1\u0159e.
3. Otev\u0159ete kartu Konzola a ud\u011blejte sn\u00edmek obrazovky se v\u0161emi chybami, kter\u00e9 se objev\u00ed.<\/p>\n\n\n\n

<\/p>\n\n\n\n

1.2 Vygenerujte soubor HAR ve Firefoxu<\/h3>\n\n\n\n

1. Otev\u0159ete Firefox a p\u0159ejd\u011bte na str\u00e1nku, kde se probl\u00e9m vyskytuje.
2. Otev\u0159ete Sledov\u00e1n\u00ed s\u00edt\u011b<\/a>.
3. Zopakujte probl\u00e9m, zat\u00edmco budou zaznamen\u00e1v\u00e1ny s\u00ed\u0165ov\u00e9 po\u017eadavky.
4. Klepn\u011bte prav\u00fdm tla\u010d\u00edtkem my\u0161i kdekoli pod Soubor <\/strong>sloupec a klikn\u011bte Ulo\u017eit v\u0161e jako HAR<\/strong>.<\/p>\n\n\n\n

\"vygenerovat-soubor-HAR-v-Firefoxu\"<\/figure>\n\n\n\n

5. Ulo\u017ete soubor HAR na vhodn\u00e9 m\u00edsto.<\/p>\n\n\n\n

6. Nahrajte soubor HAR do sv\u00e9ho tiketu pomoc\u00ed z\u00e1kaznick\u00e9 podpory FlipHTML5 pro dal\u0161\u00ed \u0161et\u0159en\u00ed. (Vid\u011bt Pokyny pro odes\u00edl\u00e1n\u00ed soubor\u016f HAR<\/a>.)<\/p>\n\n\n\n

Pokyny jsou stejn\u00e9 pro po\u010d\u00edta\u010d MAC nebo po\u010d\u00edta\u010d se syst\u00e9mem Windows. Informace o probl\u00e9mech s generov\u00e1n\u00edm souboru HAR ve Firefoxu naleznete v tomto \u010dl\u00e1nku z Firefox Source Docs: Sledov\u00e1n\u00ed s\u00edt\u011b<\/a>.<\/p>\n\n\n\n

Chcete-li z\u00edskat protokoly konzoly ve Firefoxu<\/p>\n\n\n\n

1. V N\u00e1stroje <\/strong>menu, vyberte Webov\u00fd v\u00fdvoj\u00e1\u0159<\/strong>.
2. Protokoly konzoly se objev\u00ed v samostatn\u00e9m okn\u011b.
3. V\u0161echny chyby, kter\u00e9 se objev\u00ed, ud\u011blejte sn\u00edmek obrazovky.<\/p>\n\n\n\n

1.3 Vygenerujte soubor HAR v Safari<\/h3>\n\n\n\n

1. Otev\u0159ete Safari a p\u0159ejd\u011bte na Rozv\u00edjet <\/strong>menu. Pokud nevid\u00edte Rozv\u00edjet <\/strong>postupujte podle pokyn\u016f v tomto \u010dl\u00e1nku z u\u017eivatelsk\u00e9 p\u0159\u00edru\u010dky Safari: Pou\u017eijte n\u00e1stroje pro v\u00fdvoj\u00e1\u0159e v nab\u00eddce Develop v Safari na Macu<\/a>.<\/p>\n\n\n\n

2. Vyberte Zobrazit Webov\u00fd inspektor<\/strong>.<\/p>\n\n\n\n

3. Klepn\u011bte na S\u00ed\u0165 <\/strong>tab. B\u011bhem reprodukov\u00e1n\u00ed probl\u00e9mu jej mus\u00edte nechat otev\u0159en\u00fd.<\/p>\n\n\n\n

4. Zopakujte probl\u00e9m, zat\u00edmco budou zaznamen\u00e1v\u00e1ny s\u00ed\u0165ov\u00e9 po\u017eadavky.<\/p>\n\n\n\n

5. Klepn\u011bte na V\u00fdvozn\u00ed <\/strong>ikonu a ulo\u017ete soubor HAR.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

6. Nahrajte soubor HAR do sv\u00e9ho tiketu pomoc\u00ed z\u00e1kaznick\u00e9 podpory FlipHTML5 pro dal\u0161\u00ed \u0161et\u0159en\u00ed. (Vid\u011bt Pokyny pro odes\u00edl\u00e1n\u00ed soubor\u016f HAR<\/a>. )<\/p>\n\n\n\n

Informace o probl\u00e9mech s generov\u00e1n\u00edm souboru HAR v Safari najdete v tomto \u010dl\u00e1nku na webu Safari Developer: Webov\u00fd inspektor<\/a>.<\/p>\n\n\n\n

Chcete-li z\u00edskat protokoly konzoly v Safari<\/p>\n\n\n\n

1. Otev\u0159ete P\u0159edvolby <\/strong>a p\u0159ejd\u011bte do Modern\u00ed <\/strong>tab.
2. Vyberte Zobrazit nab\u00eddku v\u00fdvoj\u00e1\u0159e<\/strong> v li\u0161t\u011b nab\u00eddek.
3. Zav\u0159ete P\u0159edvolby.
4. Na panelu nab\u00eddek vyberte V\u00fdvoj\u00e1\u0159 <\/strong>> Zobrazit konzolu chyb<\/strong>.
5. V\u0161echny chyby, kter\u00e9 se objev\u00ed, ud\u011blejte sn\u00edmek obrazovky.<\/p>\n\n\n\n

1.4 Vygenerujte soubor HAR v Edge<\/h3>\n\n\n\n

1. Otev\u0159ete Edge a p\u0159ejd\u011bte na S\u00ed\u0165ov\u00fd n\u00e1stroj<\/a>.
2. Zopakujte probl\u00e9m, zat\u00edmco budou zaznamen\u00e1v\u00e1ny s\u00ed\u0165ov\u00e9 po\u017eadavky.
3. Exportujte zachycen\u00fd provoz jako soubor HAR.
4. Nahrajte soubor HAR na sv\u016fj tiket pomoc\u00ed z\u00e1kaznick\u00e9 podpory FlipHTML5 pro dal\u0161\u00ed \u0161et\u0159en\u00ed. (Vid\u011bt Pokyny pro odes\u00edl\u00e1n\u00ed soubor\u016f HAR<\/a>. )<\/p>\n\n\n\n

Informace o probl\u00e9mech s generov\u00e1n\u00edm souboru HAR v Edge naleznete v tomto \u010dl\u00e1nku z webu Microsoft Edge: Zkontrolujte aktivitu s\u00edt\u011b<\/a>.<\/p>\n\n\n\n

Chcete-li z\u00edskat protokoly konzoly v Edge<\/p>\n\n\n\n

1. Vyberte t\u0159i te\u010dky v prav\u00e9m horn\u00edm rohu okna prohl\u00ed\u017ee\u010de.
2. Klikn\u011bte V\u00edce n\u00e1stroj\u016f<\/strong> > V\u00fdvoj\u00e1\u0159sk\u00e9 n\u00e1stroje<\/strong>.
3. V DevTools<\/strong> klikn\u011bte na panel Ut\u011b\u0161it <\/strong>tab.
4. Klepn\u011bte prav\u00fdm tla\u010d\u00edtkem my\u0161i na konzolu a vyberte Vymazat konzoli<\/strong> v\u0161ech ji\u017e existuj\u00edc\u00edch protokol\u016f.
5. Zkontrolujte Zachovat protokol<\/strong> za\u0161krt\u00e1vac\u00ed pol\u00ed\u010dko.
6. Zopakujte probl\u00e9m, kter\u00fd jste zaznamenali v prohl\u00ed\u017ee\u010di Edge.
7. V\u0161echny chyby, kter\u00e9 se objev\u00ed, ud\u011blejte sn\u00edmek obrazovky.<\/p>\n\n\n\n

\u258ePozn\u00e1mka<\/strong>: Nepodporuje p\u0159ipojen\u00ed soubor\u016f HAR v na\u0161em l\u00edstkov\u00e9m syst\u00e9mu. M\u00edsto toho p\u0159ipojte soubor ve form\u00e1tu zip k l\u00edstku s Z\u00e1kaznick\u00e1 podpora FlipHTML5<\/a> prost\u0159ednictv\u00edm e-mailu nebo metody, jako je Disk Google nebo Dropbox.<\/p>\n\n\n\n

2. Pokyny pro odes\u00edl\u00e1n\u00ed soubor\u016f HAR<\/h2>\n\n\n\n

P\u0159ed odesl\u00e1n\u00edm souboru HAR do FlipHTML5 byste m\u011bli soubory HAR p\u0159ejmenovat a komprimovat nebo komprimovat. Soubory HAR tak\u00e9 ve v\u00fdchoz\u00edm nastaven\u00ed pou\u017e\u00edvaj\u00ed jako n\u00e1zev souboru adresu URL str\u00e1nky. Soubory s p\u0159\u00edponou .com v\u0161ak vypadaj\u00ed podez\u0159ele pro filtry spamu a phishingu. M\u011bli byste tedy souboru HAR d\u00e1t popisn\u00fd n\u00e1zev nam\u00edsto jeho \u00fapln\u00e9 adresy URL.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

FlipHTML5 Customer Support may occasionally need additional information about the network requests that are generated in your browser. A member of the team may ask you to record a HAR file, or a log of network requests, while that issue occurs. It’s helpful to include any browser console logs in addition to a HAR file. […]<\/p>","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[67],"doc_tag":[],"class_list":["post-7348","docs","type-docs","status-publish","hentry","doc_category-upload-files"],"year_month":"2026-04","word_count":944,"total_views":"14479","reactions":{"happy":"1","normal":"0","sad":"0"},"author_info":{"name":"Andy","author_nicename":"andy","author_url":"https:\/\/cms.flippagemaker.com\/cs\/author\/andy\/"},"doc_category_info":[{"term_name":"Upload Files","term_url":"https:\/\/cms.flippagemaker.com\/cs\/docs-category\/upload-files\/"}],"doc_tag_info":[],"yoast_head":"\nGenerating a HAR File for Troubleshooting - cmsflipbook-help\u6682\u7528\u6d4b\u8bd5<\/title>\n<meta name=\"description\" content=\"Master creating HAR files for efficient browser network troubleshooting, ensuring accurate issue diagnosis and resolution.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Generating a HAR File for Troubleshooting - 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