{"id":3747,"date":"2023-05-12T13:53:25","date_gmt":"2023-05-12T05:53:25","guid":{"rendered":"https:\/\/help.fliphtml5.com\/?post_type=docs&#038;p=3747"},"modified":"2025-05-20T10:39:15","modified_gmt":"2025-05-20T02:39:15","password":"","slug":"refund","status":"publish","type":"docs","link":"https:\/\/cms.flippagemaker.com\/fr\/docs\/refund\/","title":{"rendered":"Remboursement"},"content":{"rendered":"<p>FlipHTML5 dispose d&#039;une version gratuite de l&#039;application, qui peut \u00eatre utilis\u00e9e pour tester la fonctionnalit\u00e9 et \u00e9valuer la valeur de notre produit avant l&#039;acquisition du service payant. C&#039;est pourquoi FlipHTML5 n&#039;offre g\u00e9n\u00e9ralement pas de remboursement. <\/p>\n\n\n\n<p>Tous les frais imput\u00e9s \u00e0 votre compte ne sont pas remboursables, sauf indication expresse dans notre <a href=\"https:\/\/fliphtml5.com\/terms-of-service.php\" target=\"_blank\" rel=\"noreferrer noopener\">Conditions<\/a>. Si vous ou nous annulons votre abonnement, vous n&#039;avez pas droit \u00e0 un remboursement des frais d&#039;abonnement qui ont d\u00e9j\u00e0 \u00e9t\u00e9 factur\u00e9s pour une p\u00e9riode d&#039;abonnement qui a d\u00e9j\u00e0 commenc\u00e9.<\/p>\n\n\n\n<p>Cependant, vous pouvez <strong><a href=\"https:\/\/fliphtml5.com\/dashboard\/tickets?lang=en\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">soumettre une demande de clarification ou de rectification<\/a><\/strong> concernant tout d\u00e9bit sur votre compte par \u00e9crit \u00e0 FlipHTML5 dans les trente (30) jours suivant le d\u00e9bit. Nous nous soucions toujours de votre satisfaction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Nous soumettre une demande<\/h2>\n\n\n\n<p>Vous pouvez contacter notre \u00e9quipe d&#039;assistance en cliquant sur<strong> [Soutien]<\/strong> -&gt;<strong> [Nouveau billet]<\/strong> sur le tableau de bord ou en cliquant sur l&#039;ic\u00f4ne bleue \u00e0 droite. Nous traiterons votre demande sous 48 heures ouvr\u00e9es.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"988\" height=\"621\" src=\"https:\/\/help.fliphtml5.com\/wp-content\/uploads\/2023\/05\/2025-05-20_103749.png\" alt=\"\" class=\"wp-image-7893\" srcset=\"https:\/\/cms.flippagemaker.com\/wp-content\/uploads\/2023\/05\/2025-05-20_103749.png 988w, https:\/\/cms.flippagemaker.com\/wp-content\/uploads\/2023\/05\/2025-05-20_103749-300x189.png 300w, https:\/\/cms.flippagemaker.com\/wp-content\/uploads\/2023\/05\/2025-05-20_103749-768x483.png 768w, https:\/\/cms.flippagemaker.com\/wp-content\/uploads\/2023\/05\/2025-05-20_103749-18x12.png 18w, https:\/\/cms.flippagemaker.com\/wp-content\/uploads\/2023\/05\/2025-05-20_103749-360x226.png 360w\" sizes=\"auto, (max-width: 988px) 100vw, 988px\" \/><\/figure>\n\n\n\n<p><strong>Garantie de remboursement <\/strong><\/p>\n\n\n\n<p>Nous pouvons offrir une p\u00e9riode de garantie satisfait ou rembours\u00e9 \u00e0 des fins de satisfaction client. La garantie de remboursement peut n&#039;\u00eatre disponible que pour un groupe sp\u00e9cifique d&#039;utilisateurs, tel que d\u00e9termin\u00e9 par nous \u00e0 notre seule discr\u00e9tion. La p\u00e9riode de garantie sera clairement indiqu\u00e9e sur notre site Web et peut varier en fonction du service ou du produit. Pour pouvoir pr\u00e9tendre \u00e0 un remboursement, les utilisateurs doivent nous contacter pendant la p\u00e9riode de garantie sp\u00e9cifi\u00e9e et fournir un motif valable d&#039;insatisfaction.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Termes li\u00e9s \u00e0 l&#039;article\u00a0:<\/strong><\/p>\n\n\n\n<p>Politique de remboursement, Retour de paiement, Litige<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>FlipHTML5 dispose d&#039;une version gratuite de l&#039;application, qui peut \u00eatre utilis\u00e9e pour tester la fonctionnalit\u00e9 et \u00e9valuer la valeur de notre produit avant l&#039;acquisition du service payant. 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