{"id":3747,"date":"2023-05-12T13:53:25","date_gmt":"2023-05-12T05:53:25","guid":{"rendered":"https:\/\/help.fliphtml5.com\/?post_type=docs&#038;p=3747"},"modified":"2025-05-20T10:39:15","modified_gmt":"2025-05-20T02:39:15","password":"","slug":"refund","status":"publish","type":"docs","link":"https:\/\/cms.flippagemaker.com\/pt\/docs\/refund\/","title":{"rendered":"Reembolso"},"content":{"rendered":"<p>A FlipHTML5 possui uma vers\u00e3o gratuita do aplicativo, que pode ser utilizada para testar a funcionalidade e avaliar o valor do nosso produto antes da aquisi\u00e7\u00e3o do Servi\u00e7o Pago. \u00c9 por isso que FlipHTML5 geralmente n\u00e3o oferece reembolsos. <\/p>\n\n\n\n<p>Quaisquer taxas cobradas em sua conta n\u00e3o s\u00e3o reembols\u00e1veis, exceto conforme expressamente declarado em nosso <a href=\"https:\/\/fliphtml5.com\/terms-of-service.php\" target=\"_blank\" rel=\"noreferrer noopener\">Termos<\/a>. Se voc\u00ea ou n\u00f3s cancelarmos sua assinatura, voc\u00ea n\u00e3o ter\u00e1 direito a um reembolso de quaisquer taxas de assinatura que j\u00e1 foram cobradas por um per\u00edodo de assinatura que j\u00e1 come\u00e7ou.<\/p>\n\n\n\n<p>No entanto, voc\u00ea pode <strong><a href=\"https:\/\/fliphtml5.com\/dashboard\/tickets?lang=en\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">apresentar um pedido de esclarecimento ou ajuste<\/a><\/strong> sobre qualquer cobran\u00e7a em sua conta por escrito \u00e0 FlipHTML5 dentro de trinta (30) dias ap\u00f3s a cobran\u00e7a. Prezamos sempre pela sua satisfa\u00e7\u00e3o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Enviar uma solicita\u00e7\u00e3o para n\u00f3s<\/h2>\n\n\n\n<p>Voc\u00ea pode entrar em contato com nossa equipe de suporte clicando em<strong> [Apoiar]<\/strong> -&gt;<strong> [Novo Bilhete]<\/strong> no painel ou clicando no \u00edcone azul \u00e0 direita. Processaremos sua solicita\u00e7\u00e3o em at\u00e9 48 horas \u00fateis.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"988\" height=\"621\" src=\"https:\/\/help.fliphtml5.com\/wp-content\/uploads\/2023\/05\/2025-05-20_103749.png\" alt=\"\" class=\"wp-image-7893\" srcset=\"https:\/\/cms.flippagemaker.com\/wp-content\/uploads\/2023\/05\/2025-05-20_103749.png 988w, https:\/\/cms.flippagemaker.com\/wp-content\/uploads\/2023\/05\/2025-05-20_103749-300x189.png 300w, https:\/\/cms.flippagemaker.com\/wp-content\/uploads\/2023\/05\/2025-05-20_103749-768x483.png 768w, https:\/\/cms.flippagemaker.com\/wp-content\/uploads\/2023\/05\/2025-05-20_103749-18x12.png 18w, https:\/\/cms.flippagemaker.com\/wp-content\/uploads\/2023\/05\/2025-05-20_103749-360x226.png 360w\" sizes=\"auto, (max-width: 988px) 100vw, 988px\" \/><\/figure>\n\n\n\n<p><strong>Garantia de devolu\u00e7\u00e3o de dinheiro <\/strong><\/p>\n\n\n\n<p>Podemos oferecer um per\u00edodo de garantia de devolu\u00e7\u00e3o do dinheiro para fins de satisfa\u00e7\u00e3o do cliente. A garantia de reembolso pode estar dispon\u00edvel apenas para um grupo espec\u00edfico de usu\u00e1rios, conforme determinado por n\u00f3s a nosso exclusivo crit\u00e9rio. O per\u00edodo de garantia estar\u00e1 claramente indicado em nosso site e pode variar dependendo do servi\u00e7o ou produto. Para ter direito a um reembolso, os usu\u00e1rios devem entrar em contato conosco dentro do per\u00edodo de garantia especificado e fornecer um motivo v\u00e1lido de insatisfa\u00e7\u00e3o.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Termos relacionados ao artigo:<\/strong><\/p>\n\n\n\n<p>Pol\u00edtica de reembolso, Devolu\u00e7\u00e3o de pagamento, Disputa<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>O FlipHTML5 oferece uma vers\u00e3o gratuita do aplicativo, que pode ser usada para testar a funcionalidade e avaliar o valor do nosso produto antes da aquisi\u00e7\u00e3o do Servi\u00e7o Pago. \u00c9 por isso que o FlipHTML5 geralmente n\u00e3o oferece reembolsos. Quaisquer taxas cobradas da sua conta n\u00e3o s\u00e3o reembols\u00e1veis, exceto conforme expressamente declarado em nossos Termos. 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