{"id":7348,"date":"2024-09-20T10:49:58","date_gmt":"2024-09-20T02:49:58","guid":{"rendered":"https:\/\/help.fliphtml5.com\/?post_type=docs&p=7348"},"modified":"2024-11-22T09:44:14","modified_gmt":"2024-11-22T01:44:14","password":"","slug":"generating-a-har-file-for-troubleshooting","status":"publish","type":"docs","link":"https:\/\/cms.flippagemaker.com\/sv\/docs\/generating-a-har-file-for-troubleshooting\/","title":{"rendered":"Generera en HAR-fil f\u00f6r fels\u00f6kning"},"content":{"rendered":"

FlipHTML5 kundsupport<\/a> kan ibland beh\u00f6va ytterligare information om de n\u00e4tverksbeg\u00e4randen som genereras i din webbl\u00e4sare. En medlem i teamet kan be dig att spela in en HAR-fil, eller en logg \u00f6ver n\u00e4tverksf\u00f6rfr\u00e5gningar, medan problemet uppst\u00e5r. Det \u00e4r bra att inkludera alla webbl\u00e4sarkonsolloggar f\u00f6rutom en HAR-fil. P\u00e5 samma s\u00e4tt kan du ocks\u00e5 samla Windows logg<\/a> filer ut\u00f6ver HAR-filer.<\/p>\n\n\n\n

\u258eNotera<\/strong>: En HAR-fil inneh\u00e5ller data som inneh\u00e5llet i dina cookies och de sidor du laddade ner medan du gjorde inspelningen. Alla som har tillg\u00e5ng till HAR-filen kan se de uppgifter som l\u00e4mnas under inspelningen, vilket kan inkludera personuppgifter eller andra k\u00e4nsliga uppgifter. Se till att du s\u00e4krar dina HAR-filer i enlighet med detta. Cloudflare har sl\u00e4ppts ett HAR-desinfektionsmedel<\/a> som kan anv\u00e4ndas f\u00f6r att ta bort all k\u00e4nslig information.<\/p>\n\n\n\n

Den h\u00e4r artikeln inneh\u00e5ller tv\u00e5 avsnitt:<\/p>\n\n\n\n

1. Instruktioner f\u00f6r att generera HAR-filer<\/h2>\n\n\n\n

L\u00e4s instruktionerna f\u00f6r att skapa en HAR-fil och konsolloggar i webbl\u00e4saren du anv\u00e4nder.<\/p>\n\n\n\n

1.1 Generera en HAR-fil i Chrome<\/h3>\n\n\n\n

1. \u00d6ppna Chrome och g\u00e5 till sidan d\u00e4r problemet uppst\u00e5r.<\/p>\n\n\n\n

2. Leta efter knappen \u22ee och v\u00e4lj Fler verktyg<\/strong> > Utvecklarverktyg<\/strong>.<\/p>\n\n\n\n

3. Fr\u00e5n panelen som visas v\u00e4ljer du N\u00e4tverk<\/strong> flik. Du m\u00e5ste h\u00e5lla menyn \u00f6ppen medan du reproducerar problemet.<\/p>\n\n\n\n

Valfritt: Om FlipHTML5 Customer Support beg\u00e4r en HAR-fil med WebSockets, v\u00e4lj WS<\/strong> alternativet p\u00e5 fliken N\u00e4tverk. Ladda om din webbl\u00e4sare f\u00f6r att b\u00f6rja se trafiken \u00f6ver WebSocket.<\/p>\n\n\n\n

\"v\u00e4lj-WS-alternativet-p\u00e5-N\u00e4tverk-fliken\"<\/figure>\n\n\n\n

4. Leta efter en rund inspelningsknapp i det \u00f6vre v\u00e4nstra h\u00f6rnet av fliken och se till att den \u00e4r r\u00f6d. Om den \u00e4r gr\u00e5, klicka p\u00e5 knappen en g\u00e5ng f\u00f6r att starta inspelningen.<\/p>\n\n\n\n

5. Om det inte \u00e4r det, kontrollera Bevara logg<\/strong> l\u00e5da.<\/p>\n\n\n\n

6. Klicka p\u00e5 den gr\u00e5 cirkelknappen f\u00f6r att rensa befintliga loggar fr\u00e5n n\u00e4tverksfliken.<\/p>\n\n\n\n

7. \u00c5terskapa problemet medan n\u00e4tverksbeg\u00e4randen registreras.<\/p>\n\n\n\n

8. Klicka p\u00e5 nedladdningsknappen, Exportera HAR<\/strong>, f\u00f6r att ladda ner och spara filen p\u00e5 din dator: Spara som HAR med inneh\u00e5ll<\/strong>.<\/p>\n\n\n\n

\"ladda<\/figure>\n\n\n\n

9. Ladda upp HAR-filen till din biljett med FlipHTML5 kundsupport f\u00f6r vidare unders\u00f6kning.<\/p>\n\n\n\n


Se den Instruktioner f\u00f6r att skicka HAR-filer<\/a>. Instruktionerna \u00e4r desamma f\u00f6r en MAC-dator eller en Windows-dator. Nedan hittar du en kort animering med stegen f\u00f6r att h\u00e4mta en HAR-fil i Chrome.<\/p>\n\n\n\n

\"generera-en-HAR-fil-i-Chrome\"<\/figure>\n\n\n\n

F\u00f6r eventuella problem med att generera den h\u00e4r filen, se den h\u00e4r artikeln fr\u00e5n Googles hj\u00e4lpcenter: F\u00e5nga webbsessionstrafik<\/a>.<\/p>\n\n\n\n

F\u00f6r att h\u00e4mta konsolloggar i Chrome<\/p>\n\n\n\n

1. \u00d6ppna Huvudmeny<\/strong> f\u00f6r Chrome.
2. Navigera till Fler verktyg > Utvecklarverktyg.
3. \u00d6ppna fliken Konsol och sk\u00e4rmdump alla fel som visas.<\/p>\n\n\n\n

<\/p>\n\n\n\n

1.2 Skapa en HAR-fil i Firefox<\/h3>\n\n\n\n

1. \u00d6ppna Firefox och g\u00e5 till sidan d\u00e4r problemet uppst\u00e5r.
2. \u00d6ppna N\u00e4tverks\u00f6vervakning<\/a>.
3. \u00c5terskapa problemet medan n\u00e4tverksbeg\u00e4randen registreras.
4. H\u00f6gerklicka var som helst under Fil <\/strong>kolumn och klicka Spara allt som HAR<\/strong>.<\/p>\n\n\n\n

\"generera-en-HAR-fil-i-Firefox\"<\/figure>\n\n\n\n

5. Spara HAR-filen p\u00e5 ett bekv\u00e4mt st\u00e4lle.<\/p>\n\n\n\n

6. Ladda upp HAR-filen till din biljett med FlipHTML5 kundsupport f\u00f6r vidare unders\u00f6kning. (Se Instruktioner f\u00f6r att skicka HAR-filer<\/a>.)<\/p>\n\n\n\n

Instruktionerna \u00e4r desamma f\u00f6r en MAC-dator eller en Windows-dator. F\u00f6r eventuella problem med att generera en HAR-fil i Firefox, se den h\u00e4r artikeln fr\u00e5n Firefox Source Docs: N\u00e4tverks\u00f6vervakning<\/a>.<\/p>\n\n\n\n

F\u00f6r att h\u00e4mta konsolloggar i Firefox<\/p>\n\n\n\n

1. I Verktyg <\/strong>menyn, v\u00e4lj Webbutvecklare<\/strong>.
2. Konsolloggar visas i ett separat f\u00f6nster.
3. Sk\u00e4rmdump alla fel som visas.<\/p>\n\n\n\n

1.3 Skapa en HAR-fil i Safari<\/h3>\n\n\n\n

1. \u00d6ppna Safari och g\u00e5 till Utveckla <\/strong>meny. Om du inte ser Utveckla <\/strong>menyn, f\u00f6lj instruktionerna i den h\u00e4r artikeln fr\u00e5n Safari User Guide: Anv\u00e4nd utvecklarverktygen i menyn Utveckla i Safari p\u00e5 Mac<\/a>.<\/p>\n\n\n\n

2. V\u00e4lj Visa webbinspekt\u00f6ren<\/strong>.<\/p>\n\n\n\n

3. Klicka p\u00e5 N\u00e4tverk <\/strong>flik. Du m\u00e5ste h\u00e5lla den \u00f6ppen medan du reproducerar problemet.<\/p>\n\n\n\n

4. \u00c5terskapa problemet medan n\u00e4tverksbeg\u00e4randen registreras.<\/p>\n\n\n\n

5. Klicka p\u00e5 Exportera <\/strong>ikonen och spara HAR-filen.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

6. Ladda upp HAR-filen till din biljett med FlipHTML5 kundsupport f\u00f6r vidare unders\u00f6kning. (Se Instruktioner f\u00f6r att skicka HAR-filer<\/a>. )<\/p>\n\n\n\n

F\u00f6r eventuella problem med att generera en HAR-fil i Safari, se den h\u00e4r artikeln fr\u00e5n Safari Developer-webbplatsen: Webbinspekt\u00f6r<\/a>.<\/p>\n\n\n\n

F\u00f6r att h\u00e4mta konsolloggar i Safari<\/p>\n\n\n\n

1. \u00d6ppna Inst\u00e4llningar <\/strong>och navigera till Avancerad <\/strong>flik.
2. V\u00e4lj Visa utvecklarmenyn<\/strong> i menyraden.
3. St\u00e4ng Inst\u00e4llningar.
4. V\u00e4lj i menyraden Framkallare <\/strong>> Visa felkonsolen<\/strong>.
5. Sk\u00e4rmbilda eventuella fel som visas.<\/p>\n\n\n\n

1.4 Skapa en HAR-fil i Edge<\/h3>\n\n\n\n

1. \u00d6ppna Edge och g\u00e5 till N\u00e4tverksverktyg<\/a>.
2. \u00c5terskapa problemet medan n\u00e4tverksbeg\u00e4randen registreras.
3. Exportera f\u00e5ngad trafik som en HAR-fil.
4. Ladda upp HAR-filen till din biljett med FlipHTML5 kundsupport f\u00f6r vidare unders\u00f6kning. (Se Instruktioner f\u00f6r att skicka HAR-filer<\/a>. )<\/p>\n\n\n\n

F\u00f6r eventuella problem med att generera en HAR-fil i Edge, se den h\u00e4r artikeln fr\u00e5n Microsoft Edge-webbplatsen: Inspektera n\u00e4tverksaktivitet<\/a>.<\/p>\n\n\n\n

F\u00f6r att h\u00e4mta konsolloggar i Edge<\/p>\n\n\n\n

1. V\u00e4lj de tre prickarna i det \u00f6vre h\u00f6gra h\u00f6rnet av webbl\u00e4sarf\u00f6nstret.
2. Klicka Fler verktyg<\/strong> > Utvecklarverktyg<\/strong>.
3. I DevTools<\/strong> panelen, klicka p\u00e5 Tr\u00f6sta <\/strong>flik.
4. H\u00f6gerklicka p\u00e5 konsolen och v\u00e4lj Rensa konsol<\/strong> av eventuella redan existerande loggar.
5. Kontrollera Bevara logg<\/strong> kryssrutan.
6. Replikera problemet som du upplevde i Edge-webbl\u00e4saren.
7. Sk\u00e4rmdump alla fel som visas.<\/p>\n\n\n\n

\u258eNotera<\/strong>: Det st\u00f6der inte bifogning av HAR-filer i v\u00e5rt biljettsystem. Bifoga ist\u00e4llet filen i zip-format till din biljett med FlipHTML5 kundsupport<\/a> via e-post eller en metod som Google Drive eller Dropbox.<\/p>\n\n\n\n

2. Instruktioner f\u00f6r att skicka HAR-filer<\/h2>\n\n\n\n

Innan du skickar en HAR-fil till FlipHTML5 b\u00f6r du b\u00e5de byta namn p\u00e5 och zippa eller komprimera dina HAR-filer. Som standard anv\u00e4nder HAR-filer ocks\u00e5 sidans URL som namn p\u00e5 filen. Filer med .com-till\u00e4gg ser dock misst\u00e4nkta ut mot spam- och n\u00e4tfiskefilter. S\u00e5 du b\u00f6r ge HAR-filen ett beskrivande namn ist\u00e4llet f\u00f6r dess fullst\u00e4ndiga URL.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

FlipHTML5 kundsupport kan ibland beh\u00f6va ytterligare information om n\u00e4tverksf\u00f6rfr\u00e5gningar som genereras i din webbl\u00e4sare. En medlem i teamet kan be dig att spela in en HAR-fil, eller en logg \u00f6ver n\u00e4tverksf\u00f6rfr\u00e5gningar, medan problemet uppst\u00e5r. Det \u00e4r bra att inkludera eventuella webbl\u00e4sarkonsolloggar ut\u00f6ver en HAR-fil. [\u2026]<\/p>","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[67],"doc_tag":[],"class_list":["post-7348","docs","type-docs","status-publish","hentry","doc_category-upload-files"],"year_month":"2026-04","word_count":944,"total_views":"14446","reactions":{"happy":"1","normal":"0","sad":"0"},"author_info":{"name":"Andy","author_nicename":"andy","author_url":"https:\/\/cms.flippagemaker.com\/sv\/author\/andy\/"},"doc_category_info":[{"term_name":"Upload Files","term_url":"https:\/\/cms.flippagemaker.com\/sv\/docs-category\/upload-files\/"}],"doc_tag_info":[],"yoast_head":"\nGenerating a HAR File for Troubleshooting - cmsflipbook-help\u6682\u7528\u6d4b\u8bd5<\/title>\n<meta name=\"description\" content=\"Master creating HAR files for efficient browser network troubleshooting, ensuring accurate issue diagnosis and resolution.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Generating a HAR File for Troubleshooting - 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